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Once Upon a Tee | Help Desk & FAQs

Our VIP Program launched in August 2021 on the 8th Anniversary of Once Upon a Tee.The VIP Program serves as a way for us to reward our community for their loyalty through a tiered system that encourages and allows fun and unique discounts, prizes and product rewards.There are four tiers for our Rewards Program: Bronze, Silver, Gold and Diamond.

Our VIP Program launched in August 2021 on the 8th Anniversary of Once Upon a Tee. The VIP Program serves as a way for us to reward our community for their loyalty through a tiered system that encourages and allows fun and unique discounts, prizes an

What is the VIP Program?

Rewards FAQ

VIP Program

What does "Unfulfilled" mean?

Help! I Need to Change My Order.

How Can I Update My Shipping Address?

How Can I Contact Customer Service / Support?

Order FAQ

What Are My Payment Options?

Do You Offer Store Credit or Gift Cards?

Why is My Credit Card Being Declined?

Can I Use More Than One Discount Per Order?

When Will I Be Charged for My Order?

What Is Your Coupon / Promotion Policy?

Payments and Discounts

General FAQ

When Will My Order Arrive? (Within the US)

How Much Does Shipping Cost?

Tracking Number Says Delivered, But I Have Not Received Order.

Why Is My Package Being Returned To Arizona?

Help! My Order Hasn't Arrived.

How Can I Track My Order?

What if my Order was Stolen?

Domestic Shipping

Why Isn't My Tracking Number Working? (International)

When Will My Order Arrive? (International)

How Much Does Shipping Cost? (International)

Help! My Order Hasn't Arrived (International)

Do I Have to Pay Custom's Fees?

Shipping to Brazil

Shipping to the UK

International Shipping

Where Are You Located?

When Will My Order Be Ready?

Are All Products Available For Pickup?

Store Pickup

Shipping FAQ

Do You Use AI Designs or Art?

How Do You Print Your Shirts?

What Size Shirt Should I Get?

Standard Or Premium T-Shirts?

How Should I Wash My Shirt?

Do Your Shirts Shrink?

Who Designs Shirts for Once Upon a Tee?

Will My Shirt Match the Image on the Screen?

What Garments Do You Print On?

Product FAQ

What is Your Return Policy?

Help! There Was a Problem With My Order.

Can I Exchange My Shirt For A Different Size?

Return FAQ

How Can I Submit Artwork?

What Are The Size Limitations / Art Requirements for Art Files?

How are Artists Paid?

Artist FAQ

When Do Subscriptions Ship?

Can I Choose Which Shirt I Get?

Susbcription FAQ

How Do I Sign Up?

How Can I Start Earning Points?

How Can I Check My Points?

When Do Points Expire?

Can I Combine Or Transfer Points?

How Can I Redeem My Points?

How Does the Referral Program Work?

How Do Redemption Discount Codes Work?

Help! I'm Having Issues With My Rewards.

Rewards Program

How Do The VIP Tiers Work?

Can I Spend Points And Get To The Next Tier?

When Will I Lose My Status / Tier?

Do You Have An Affiliate Program?

Do You Have an Ambassador Program?

Affiliate / Ambassador FAQ

What is the VIP Program?Updated a month ago