What is Your Return Policy?Updated 25 days ago

Due to the custom printing and limited edition nature of our products, all sales are final.

Before placing your order, please refer to our Size Chart to ensure that you select the best fit and verify your physical mailing address before you proceed to check out.

That said, we're not monsters and we will do our best to help where we can.

We can sometimes make an exception with an exchange if we have inventory available. Feel free to reach out to our support team and we will always do what we can.

All items will only be eligible for an exchange if they fall into one of the following categories:

• Damaged in transit.
• Incorrect item is delivered.
• Item is defective or misprinted.

If you receive an item that falls into one of the above categories, please Submit a Ticket within 14 days of receiving your order. To expedite the process, please include photos of the item in question, as well as a brief description of the issue.

Please do not return an item before you have spoken with a member of our support team.

Keep in mind that we cannot make exchanges or returns on any items that have been washed, worn, or damaged via cat, dog, turtle, goat, giraffe or any other animal or odor. Trust us, we know.

We know.

Shipping costs are non-refundable.

Please note, return shipping costs are at the responsibility of the buyer. 

If you have an issue or need help, please reach out to our support team by clicking here or by e-mailing us at support [at] onceuponatee [dot] net.