Shipping to BrazilUpdated a month ago

We want to be upfront: shipping to Brazil can be unpredictable.

Due to ongoing issues with Brazil’s national postal system and customs process, orders shipped to Brazil may experience significant delays, extended time in customs, or, in rare cases, may be lost in transit. These delays are outside of our control and occur after the package leaves the U.S.

Because of these risks, orders shipped to Brazil are not eligible for refunds or replacements if they are delayed or lost after shipment.

Important note for Brazilian customers:

Brazilian customs often requires additional recipient information (such as a CPF number) and may hold packages until duties or taxes are paid. If this information isn’t provided or fees aren’t paid, packages can be delayed or returned.

We’re continuing to monitor the situation closely. If delivery issues persist or worsen, we may need to temporarily suspend shipping to Brazil until a more reliable solution is available.

We truly appreciate your understanding. We love being able to ship internationally and wish we had more control over this process, but once a package enters Brazil’s postal system, it’s unfortunately out of our hands.

If you have questions before placing an order, please reach out to our support team by clicking here or by e-mailing us at support [at] onceuponatee [dot] net.

We do our best to respond within a business day.