When Will My Order Arrive? (International)Updated a month ago
Delivery times for international orders depend on the shipping method you choose at checkout.
We currently offer two international shipping options:
Standard International Shipping (no tracking):
Once you receive your shipping confirmation e-mail, It will take 4 to 7 business days to travel from our facility to another local facility, where it will then be shipped to your country.
From here, it will take another 5 to 8 business days to arrive in your country. After that, delivery times will be determined by your local customs agency / postal service. Unfortunately, we have no control over this process or how long it takes. It does vary from location to location.
On average, international orders arrive within 2 to 6 weeks from the ship date. That’s an average, not a guarantee. Some orders arrive sooner, while others can take longer.
In some cases, customs delays can extend delivery times beyond a month.
Priority International Shipping (includes tracking):
Once you receive your shipping confirmation e-mail, most international orders take 5 to 8 business days to arrive in your country. After that, delivery times are determined by your local customs agency and postal service.
If your order hasn’t arrived 30 days after your shipping confirmation, we recommend contacting your local postal service or customs office, as they’ll have the most accurate information once the package enters your country.
Holiday Note:
During peak holiday seasons, especially around Christmas, international delivery times may be longer than usual. Unfortunately, this is outside of our control. If we could deploy Santa’s sleigh worldwide, we absolutely would.
Customs and Duties Disclaimer:
International orders may be subject to customs fees, duties, taxes, or other charges imposed by your country. These fees are not included in your total and are the responsibility of the recipient.
We don’t have control over these charges or the customs process.
If you have additional questions or need help, please reach out to our support team by clicking here or by e-mailing us at support [at] onceuponatee [dot] net.
We do our best to respond within a business day.